business accounting software solutions from the uk including sage line 100 and exchequer enterprise for business account management systems from Whitegate Computing Ltd UK

There are over 18,000 organisations using this tried and trusted mid-range accounting software application and as one of London's Sage Accredited Resellers our role is to support you in the use of Sage Line 100. To do this not only requires knowledge of the software but knowledge of accounting, management, IT and a host of other skills such as training and communications for us to be effective.

Solving problems is easier as a team effort and with our highly qualified and experienced consultants and trainers, we can provide you with the knowledge to enable you to take full ownership of this software. It is our responsibility to provide you with a responsive and personal service to support you on a daily basis and give you overall piece of mind.

Understanding and accepting how Sage Line 100 works is of fundamental value to those that wish to gain the most from it. One of the best ways to learn is from an experienced trainer; as the saying goes "if you think our training is expensive, try ignorance!"

Whether it is the software, consultancy, training, development or support on Sage Line 100 and its ODBC reporting functions that you require, Whitegate can provide you with the advice and service specific to your individual requirements.
 

Sage Line 100 Service Level Agreement Descriptions

Silver

Telephone, fax, e-mail and modem support on Sage Line 100, Monday to Friday, 9am to 5pm. Version updates and fixes issued by Sage during the course of your contract are included. If you have a compatible modem and PC Anywhere we may be able to dial in to your system to assist with providing a solution. It may not be possible to resolve all problems over the telephone or modem, in which case a chargeable on-site visit may be recommended. Training over the telephone is not included. The following are key features of our Silver level agreement:

	Endeavour to respond to 80% of calls within a 3 hour time limit
	Endeavour to close 80% of calls within 24 working hours
	Sage Annual Licence Plan (SALP) fee included
	2nd Line support from The Sage Group Plc
	Version Updates
	Telephone & Dial-in Modem Support

Gold

This provides additional peace of mind, as, in addition to the Silver level 14 hours of substantially discounted consultancy time, is included to carry out preventative maintenance such as system health checks and updates to the latest version if desired. Clients will also receive a 10% discount on the price of Sage Line 100 training or consultancy. The following are key features of our Gold level agreement:

	Endeavour to respond to 80% of calls within a 1 hour time limit
	Endeavour to close 80% of calls within 8 working hours
	Sage Annual Licence Plan (SALP) fee included
	2nd Line support from The Sage Group Plc
	Version Updates
	Telephone & Dial-in Modem Support
	10% discount on Sage stationery
	ODBC support (subject to attendance on one of our training courses)
	1 preventative maintenance health check visit (3½ hours)
	1 consultancy visit to ensure that you are getting the most out of Line 100 (3½ hours)
	7 hours of additional on-site consultancy
	10% discount on Sage Line 100 training and consultancy